Network monitoring
Continuously checking that switches, access points, firewalls and internet circuits are reachable and healthy, and alerting when they are not.
Monitoring means knowing a device is down before somebody in the office tells you. For a small business the practical value is less about dashboards and more about who is on the phone to the internet provider: without monitoring, proving the fault is not your router takes forty minutes of somebody's morning.
The gear that actually causes small-office outages is unglamorous. An access point drops and half the floor blames their laptops. A switch port fails and one desk has no network. Firmware nobody has updated since installation eventually hits a bug.
It is priced per location rather than per device by most sensible providers, because the work is the site rather than the count.
What it costs
$75 per location per month here, covering switches, access points, firewall monitoring and ISP coordination.
Related questions
Is network monitoring billed per device?
It should not be. The work is per location, so a site with four access points costs the same as one with one.
Does monitoring include dealing with the ISP?
It should. Sitting in the provider's queue proving the circuit is at fault is the part that actually costs your team time.
Related service: Network support · Network Support Cost